Shipping

Hetana's Shop in Vietnam currently offer FREE Standard 7-10 Day Shipping on all Vietnam merchandise orders $50 and over (excluding taxes). Please use Postal Code 700000 for Ho Chi Minh city and 00000 for all other place in Vietnam.

We offer FREE Standard 1-4 Day Shipping on all U.S. merchandise orders $50 and over (excluding taxes).

Standard 1-4 Day Shipping (orders $50 and over)	Standard 1-4 Day Shipping (orders under $50)	Guaranteed 2 Business Day Shipping	Guaranteed 1 Business Day Shipping
Free	$3.99	$15.99	$29.99

Shipping Costs & Delivery Times

Hetanashop.com offers 1-4 business day shipping as our standard shipping option on all merchandise orders. However, due to delayed related to demand and weathers, Hetanashop.com orders may experience delays. Standard business day shipping is FREE on orders $50 and over (excluding taxes) – no promotion code needed. For merchandise orders totaling less than $50, there is a delivery charge of $3.99 for Standard Day shipping. Depending on the carrier, your order may arrive on a weekend. See below for more details on restricted items and specific shipping situations.

Gift Cards are shipped separately from merchandise orders with USPS First Class Mail for FREE and arrive in 3-5 business days. Expedited shipping is also available: 2 Day Shipping is $15.99 and 1 Day Shipping is $29.99. Please note shipping only count on Business day (NO on Holiday & Weekend).

Hawaii & Alaska

For shipments to Hawaii and Alaska, we offer USPS (Priority) standard shipping, 2 Day and 1 Day shipping services. Shipping is FREE for orders $50 and over and $4.99 for orders under $50. We regret that we are unable to ship restricted items to Hawaii, or Alaska.

Puerto Rico

We ship to Puerto Rico via our 3-10 business day standard shipping. Expedited shipping options are also available. We regret that we are unable to ship restricted items to Puerto Rico.

P.O. Box

If you are shipping to a U.S. P.O. Box, we offer USPS Priority standard shipping. Shipping is FREE for orders $50 and over and $4.99 for orders under $50. We regret that we are unable to offer expedited shipping to P.O. Box addresses. If your shipment contains restricted items, you must use USPS Ground (Parcel Post) and may experience longer than our standard transit times. Orders to P.O. Box addresses may be delivered on weekends.

APO/FPO/DPO Military Addresses

Standard shipping to APO, FPO, and DPO addresses is via USPS Priority. Due to military handling time, delivery to some destinations may take up to 21 days. Shipping is FREE on orders $50 and over, and $4.99 on orders under $50. We regret that we are unable to ship restricted items or offer expedited shipping to APO, FPO, DPO Military addresses.

Parcel Forwarding Services

If you choose to use a parcel forwarding company, we will not be liable for any damage, defect, or loss that occurs. We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk. Hetana's Shop is not responsible for lost or stolen packages.

International Shipping

For other destinations, please visit our International Shipping Information page for details.

Multiple Shipping Addresses

We are unable to ship to multiple addresses in a single order. To ship to multiple addresses, we recommend placing a separate order for each address.

Business Days & Holidays

All orders process and ship Monday - Friday, excluding federal holidays within the United States. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.

Packages do not ship from our distribution centers on weekends or the following US holidays:

New Year’s Day
Martin Luther King Jr. Day
President's Day
Memorial Day
4th of July
Labor Day
Columbus Day
Veteran's Day
Thanksgiving
Christmas

Tracking Orders

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. Most of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. To track an order on HetanaShop.com, visit the My Account area. You will need to sign in to access your account information.